Return & Refund Policy

We want you to love your purchase. If something isn’t right, we’re here to help.

1. Eligibility for Returns

You may request a return within 30 days of receiving your order if the item meets one of the following conditions:

• The product arrived damaged or defective

• You received the wrong item

• The item does not match its description on our website

To qualify, items must be unused, in original condition, and in original packaging (if applicable).

2. Items Not Eligible for Return

Certain items cannot be returned:

• Clearance or final-sale items

• Personalized, custom-made, or hygiene-related products

• Items returned without prior authorization

3. How to Request a Return

To start a return, please contact our support team at sipgadgetco@gmail.com with:

• Your order number

• Photos/videos showing the issue

• A brief explanation of the problem

Our team will review and respond within 24–48 hours.

4. Refunds

Once your return is approved, we’ll issue your refund in one of the following ways:

• Full refund to original payment method (for damaged, defective, or incorrect items)

• Partial refund or store credit for other eligible situations

Refunds typically appear within 3–7 business days, depending on your bank or payment provider.

5. No-Return Refunds

In some cases (especially for defective or incorrect items), we may issue a refund without requiring the item to be sent back. Our team will let you know if this applies.

6. Shipping Costs

• Return shipping fees may apply unless the return is due to our error.

• Original shipping charges are non-refundable.

7. Lost or Stolen Packages

If a package is marked “delivered” but isn’t received, please contact the carrier first. We’ll assist however possible, but we are not responsible for lost or stolen packages after delivery.